Cancellation and Refund Policy

Cancellation and Refund Policy

Last updated: 20 June 2026

This policy explains how Vexus Technologies LLP handles cancellation and refund requests for software development, websites, client portals, support, maintenance, renewals, and related digital services.

Custom Service Work

Most Vexus services are customized for each client. Amounts paid for completed work, confirmed milestones, third-party purchases, domain or hosting charges, integrations, and deployed deliverables are generally non-refundable.

Refund Eligibility

A refund may be considered when a paid service has not started, when duplicate payment is verified, or when Vexus cannot deliver an agreed service and no practical alternative is accepted by the client.

Non-Refundable Items

Non-refundable items include completed custom development, design or configuration work, domain registrations, hosting, gateway fees, SMS or email credits, third-party licenses, emergency support, data recovery, and renewal work already performed.

Cancellation

Cancellation requests should be sent before work begins or before the next renewal period starts. Active work may be paused or closed after settling the value of completed work and committed third-party costs.

Review Process

To request a review, contact us with the invoice number, project or ticket reference, payment date, amount paid, and reason for the request. Approved refunds are processed to the original payment method where possible.

Contact

Refund and cancellation requests may be sent to vexusoffice@gmail.com or call +91 97752 11375. Our office address is Berhampore, Murshidabad, West Bengal, India.